STREAMING FAQ / HELP | LARRY CLARK | Marfa Girl (2012) | LARRYCLARK.COM

STREAMING FAQ / HELP Share



What precisely does this site sell?
Here you can buy access to watch Larry Clark’s films.

What format is the digital material in?
The streaming video files are playable with Adobe Flash on a desktop computer. They are also playable on iPhone and iPad.

Can I download the film?
No, The stream is available for a one day pass, and is not available for download.

How do I pay for things?
You can pay with credit card, PayPal or Google Wallet using our website partnership with TinyPass.

Does it matter where I live?
Generally, no. We do not have any geographical restrictions. However, our payment providers might, so if you run into that, drop us a line and let us know which payment providers do serve you.

Account Issues

I never got my confirmation email after buying.
Check your SPAM or junk mail folder. If you can’t find it in your inbox or SPAM/junk, please contact support directly.

I hate it. How do I get a refund?
If you would like a refund, please contact our support staff at support@larryclark.com with your receipt from Tinypass, and they can take it from there.

Technical Issues

My download was interrupted.
We use Amazon Cloud for distributing the digital files, and they find a server closest to your location for the best possible speed. However, sometimes connections can be slow. We would recommend trying other browsers if you see frequent interruptions, and another internet connection if one continues to fail.

If you have no luck or need a download back, contact our support staff.

I have problems playing a downloaded video, or Streaming is glitchy.
Glitchy streaming can be caused by a slow internet connection, or buggy software. The first thing to do would be to try another computer or connection. If you continue to have trouble, contact support.

CONTACT
support@larryclark.com















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